When thinking of holding a team building event Jonathan Toews Blackhawks Jersey , there are several tips you should familiarize yourself with in order for the event to be successful. Clearly, there are a several reasons why team building events are held. They usually revolve around ways of improving the business outcome, as well as the profitability. These events are meant to improve team efforts and total quality Duncan Keith Blackhawks Jersey , resulting in improvement results for customers. Team building efforts are supposed to have goals and these goals need to be fulfilled. To accomplish this, there are several things you to be cognizant of.
First, once of the most important apsects are your expectations of the team building event. This is where the leadership makes it clear what the expected outcomes of the event should be. The things to confirm here are making the team understand why the team was created. What feedback will the support team receive from others (not only management personnel but from all other contacts and interaction). Another important pointer is to make sure that the team members are committed to the cause. Team members are shown the importance and significance of the company mission ... and must see themselves as valuable to the organization. Team members should also be shown how the company mission is also designed to help themdevelop their skills. Training is the ideal way to give the employees a platform to develop their skills.
It is ideal to make sure that team members are excited about the occasion. Another important thing to do is to define responsibilities clearly to the team members. Each employee should be given a distinct definition of hisher responsibility. This ensures that there is no confusion -- the employees will be able to relate well. Relationships in the office are also encouraged by allowing things like extended lunch periods for many employees to be able to enjoy and relax out of the traditional office environment. This builds understanding that will surely be transferred back to the office working environment and improve the working relationships.
Employees should also be empowered by giving them several decision making powers. This should be carefully done by observing the process and not leaving it entirely to them. Providing feedback to the employees is also a very important tip. This should be done as frequently as possible -- giving employees a clear picture of the organization's expectations. Another important tip is to provide rewards to the office as a group. This can be in different forms. such as luncheons or any other activity that top management sees fit. This encourages the employees and ensures a renewed enthusiasm for their jobs.
Setting reasonable deadlines is also another good tip to think of when planning team building. This can be done by dividing assignments equally and also providing compensation to the employees who work additional hours. Another good way of understanding your employees is by meeting them on a regular basis and letting them know that they are not alone. This keeps the communication lines open as well as allow you to gauge their productivity and needs -- another good way is to discourage any "backdoor" reports. This is where some employees attempt to report an issue to upper management after their meetings instead of to the group. Recently Gustav Forsling Youth Jersey , a business associate, Mike, mentioned that he was doing a show at a local university and stopped by the faculty dining hall to get lunch. He said that John Hayden Youth Jersey , while waiting on line, the service was poor. The line moved slowly, the counterperson was disinterested in what she was doing?and it showed. It was not a pleasant customer experience.
It was Mike's turn to order and the counterperson continued to show her disinterest?no eye contact Brandon Manning Youth Jersey , moving like it pained her, and no enthusiasm in her voice. Then when she finally looked up to give Mike his food, she noticed his nametag with his name and company. She realized that Mike worked for a bank where she just opened an account. Well Brandon Saad Youth Jersey , she turned into another person. She was excited when telling Mike about her excellent experience at his bank. In an instant she was vibrant, alert, smiling Artem Anisimov Youth Jersey , and alive!
The question is, "Why couldn't she behave that way whenever she interacts with a customer?" We can ask this question whenever we interact with people in customer service situations. In many situations, the persons serving us act like they are auditioning for the role of a zombie in the movie Chris Kunitz Youth Jersey , "Dawn of the Dead." Whereas they can use less energy being lively and produce a great experience for everyone involved.
The reason this happens is because the customer service persons do not "check themselves" for outstanding customer service. When you "check yourself" before serving the customer, you prep yourself to give your best for the customer. When you "check yourself," you are prepared for any customer service situation. When you "check yourself Alex DeBrincat Youth Jersey ," you make the situation positive for the customer and yourself.
The following are three ways to "check yourself" to give outstanding customer service:
1. Check your Attitude
Make your attitude say, "I can help you today." This means that you want to help, you want to take responsibility for the solution Brent Seabrook Youth Jersey , and you are proactive in creating solutions for the customer. Make sure your attitude is positive for outstanding results. Keep a mirror by your desk and look into the mirror before you start a customer transaction and say the following:
* ?" will help someone today." * "I have a great attitude." * "I am solution-oriented." * "I will make a difference today."